Return
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Returns of Online Purchase
We offer return within 7 days.
**7 days warranty period: the days start counting from the date of receipt. It’s a 7 days warranty period, not a 7 days trial. All the returns must be in its original brand new condition **
Log into your account 24 hours after you pick up your item, and find your order from “ My Orders,” click on “Return “ and go to the return page.
Tick the checkboxes of the items you want to return and select the reasons for your return. Read the return policy carefully and confirm your return details to protect your own rights.
* Please contact Customer Service via email(service@jendesstudio.com) when you receive an abnormal product. Attach the photos of the item you receive and leave your contact number, order number, and your membership account in the email. We will get back to you in the shortest time possible.
The situations below are not defective: the end of thread, slight snag, unstitched, loose buttons, stain within 1 cm in diameter, dimensional error within ±2cm, marks of washing or heat vanishing pen, screen color difference, the smell of fabric or dye; the impurity goes into yarn while knitting which not affects the comfort of wearing; the flock of downy clothes. It’s not defective if the sewing, silhouette, color, material, or fabric not as expected.
Please note that if you violate the regulation of the order or return intentionally, we have the right to suspend your account and refuse and list to our blacklist.
Payment Refund Return time Refund Time TA-Q-BIN/ 7-Eleven/ Post Office SF Express/ EMS Credit Card We'll refund the price you paid for your item back to your original payment method. After return your item, we need 7-14 working days (excluding holidays) to process it. After receive your item, we need 3 working days to process it. It will take 2-7 working days for us to complete your refund after receive your item. UnionPay Card PayPal ATM The refund will be remitted to your bank account you assigned. We'll complete refunds on every Thursday after receive item. Store Code
Please note:
• In case the subsequent refund reduces the original order amount to below the free shipping threshold, we will deduct the shipping charge from your refunds.
• We do not offer returns for the orders using coupons.
• If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount will be reduced to reflect the terms of the promotional offer you would have qualified for. And the gift with purchase of a target amount has to return if you falling below the qualifying purchase threshold. ( If you don’t return the gift we will reduced your refund.)
• We provide one free return within 7 days warranty period(Taiwan Area). If you need to apply for more than one return, you will be responsible for the shipping costs incurred.
• We do not offer free returns from other areas; you will be responsible for the shipping costs incurred, and we don't refund the shipping fee. Please note that all the tax and customs duties won’t be refunded.
• Please note that you will be charged by PalPal if you return via PayPal. More details about payment fees, please take the PalPal fee page as the standard.
• If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount will be reduced to reflect the terms of the promotional offer you would have qualified for. And the gift with purchase of a target amount has to return if you falling below the qualifying purchase threshold. ( If you don’t return the gift we will reduced your refund.)
• If there are items with additional purchase price on your order, it’s not allowed to return all the normal purchase items and keep the additional purchase items. The additional purchase items need to be returned with the normal purchase items, or you can keep the additional purchase items with at least one normal purchase item. If the additional purchase items are marked as non-return items (like underwear and other items that are marked on the website), please keep the original package of the items until making sure that you can keep the items after returning. If the items you return are not in the condition that fits our returning rules, we have the rights not to refund the money to you. -
We do not accept returns of either of the following
Any product(s) returned over 7 days warranty period
Any product(s) returned with an overdue return number
Earrings and intimates(including bra, underwear, bra-top and socks)
Any product(s) that is damaged
Any product(s) not in its original brand new condition (has been worn or without all tags attached)
Any product(s) has been modified
Any product(s) didn’t return with the freebie(s)
Any product(s) with damaged package or parts
Any product(s) with stain or scent(such as perfume, body odor, smoke and etc)
Any product(s) with cosmetics or stain from using( such as stain and scratch on shoes)
Any product(s) marked as “non-returnable”
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